Shipping policy

Shipping Policy

1. Shipping Coverage
Milewalk ships its full range of footwear to all serviceable pin codes across India.

2. Order Processing Time

All Milewalk footwear orders are carefully inspected and packed by our team before dispatch. Our shoes are quality-checked to ensure they meet the highest industry standards.

Please note: We process order within 24hrs of order confirmation. Processing times may be extended during peak seasons (festive sales, year-end), or due to unforeseen supply disruptions. We will proactively communicate any delays to your registered email or phone number.

3. Estimated Delivery Timelines

Shipping and Delivery of products will take 5 to 7 business days from date of order/purchase. Please discount National/Public Holidays and Weekends (Saturday/Sunday), Election days or any other local holidays.

4. Shipping Charges

We believe that access to foot healthcare should not be burdened by logistics costs. Thereby we provide free shipping across India.

5. Courier Partners & Shipment Tracking

We work with India's most reliable logistics providers to ensure safe and timely delivery of your footwear

How to Track Your Order

1. Once your order is dispatched, you will receive a shipping confirmation email and SMS with a tracking number and a direct tracking link.

2. For any tracking issues, contact our customer support team (details below).
customer.service@pediteq.com or call us at 9147410738

 

 

7. Damaged, Defective, or Wrong Item Received

We take the quality of every pair of footwear very seriously. Each product undergoes rigorous quality check before dispatch. However, if you receive:

·         A product that is damaged in transit

·         A defective pair (manufacturing defect)

·         An incorrect product (wrong size, model, or colour)

Please follow these steps:

1. Do not use or wear the product.

2. Take clear photographs of the outer packaging and the product, showing the defect or damage.

3. Contact our support team within 72 hours of delivery via email or WhatsApp (details at the end of this policy).

4. We will arrange for a free reverse pickup and dispatch a replacement pair or issue a full refund as per your preference.

We recommend inspecting your footwear immediately upon delivery and take a video of opening the footwear from the packaging. Prompt reporting ensures the fastest possible resolution.

8. Returns & Exchange Shipping

We offer a hassle-free return and exchange process for footwear, subjected to our Return Policy conditions.

·         Return/Exchange Window: 14 days from the date of delivery for unused, undamaged and unworn products in original packaging.

·         Non-Returnable Items: Custom-fitted or made-to-order footwear, products showing signs of wear and tear from use, and products not in original packaging are not eligible for return.

·         Once we receive and inspect your returned footwear, refunds/exchange will be processed within 5–7 business days to your original payment method.

Please refer to our full Return & Refund Policy for comprehensive guidelines.

10. Bulk / Institutional Orders

·         Custom shipping arrangements and pricing are available for orders of 10 pairs or more.

·         Priority dispatch and dedicated account management are provided for verified bulk orders.

3. Please write to us at customer.service@pediteq.com or call us at 9147410738

 

11. Delays

While we strive to deliver your footwear within the estimated timelines, certain circumstances beyond our control may cause delays. These include:

·         Natural disasters, floods, or severe weather events

·         Nationwide or regional logistical disruptions (strikes, lockdowns)

·         National or regional public holidays with extended closures

·         High-volume festive sale periods

In such cases, Milewalk will communicate proactively and work with our courier partners to ensure your order reaches you as soon as possible.

12. Sustainability & Our Packaging Commitment

As a brand rooted in wellness, Milewalk is committed to responsible packaging. Our footwear is shipped in:

·         Recyclable cardboard shoe boxes

·         Minimal plastic wrapping — only where necessary

We are continuously working to reduce our packaging footprint while ensuring your footwear arrives in perfect condition.

13.Contact Us — Shipping & Order Support

If you have any questions about your milewalk footwear order, contact us :